The prepaid debit cards are valid for approximately six months after you withdraw all the funds from the card (having $0.00 balance). Tip: Don't immediately throw your debit card away after you stop receiving benefits. get more information about your debit card, including any transaction fees that may apply.report a lost, stolen, or damaged stolen debit card.transfer funds from your debit card account to your personal savings or checking account.To activate your card, contact My Banking Direct toll-free at 88 or visit. We do not directly issue or administer the debit card account. The Department of Labor and Workforce Development only processes benefit payments. Benefit payments are available from your debit card within three business days of the payment date. Click here to check the status of your application and see when a payment has been made. The Department is dedicated to improving its customer experience, modernizing technologies and self-service options, simplifying forms and notices, and increasing efficiencies for staff with updated policies and procedures – all focused on making the experience of the EDD’s customers easier and faster.Once your application is approved, you'll be mailed a Money Network/My Banking Direct prepaid Visa debit card in a plain envelope with an Omaha, NE return address. This update is one of many upcoming customer service enhancements that are being introduced as part of a transformational period for the Department called EDDNext. Starting this spring, the EDD will begin phasing in a new direct deposit option for payment of customers’ benefits administered by Money Network, which will be described in forthcoming communications from the EDD. Visit Help Fight Fraud for tips on how to avoid scams. The EDD encourages customers to remain vigilant and safeguard their financial and personal information. The EDD’s text messages only link to websites that include “edd.ca.gov”. Text messages asking to activate a benefits debit card by selecting a link are scams. The EDD will never request personal information by text message, email, or on social media. Customers are encouraged to use or transfer any remaining balance on their debit cards before that date. IMPORTANT DEADLINE: April 15, 2024, is the last day individuals will be able to use their Bank of America debit card. The messaging follows letters, emails, and text messages sent in early December to all active customers at the time advising them of the upcoming change and key dates involved.Ĭheck the EDD's debit card webpage for updates. Important details on what the EDD’s customers should expect throughout this transition are being delivered through personal emails and text messages in late January. The cards will arrive in a plain, white, letter-sized envelope from the EDD with an Omaha, Nebraska (NE) return address since that is where the cards are manufactured. Individuals who don’t receive their card after that period may contact Money Network at 1-80. For example, if an individual qualified for a payment on January 15, allow until February 1 to receive that new Money Network Card. The EDD asks customers to allow up to 14 business days for that unfunded Money Network Card to arrive. A new direct deposit option will also be added later this year. Beginning February 15, benefit payments will be issued to the Money Network Cards and no longer to Bank of America debit cards. Starting January 15, customers who qualify for payments will receive a payment issued to their Bank of America debit card as well as be sent an unfunded Money Network Card. The Employment Development Department (EDD) is contacting unemployment, disability, and Paid Family Leave customers with timelines and information to assist in the transition from Bank of America debit cards to Money Network prepaid debit cards. Contact: Loree Levy/Aubrey on new cards will begin after February 15
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